Our Timing Chain in our 2010 Chevy Traverse went and our regular neighborhood mechanic didn't want any parts of doing this repair. We contacted our Chevy dealer, and we were quoted $2650.00 plus tax by the dealer to replace the timing chain. After reading all the posts about the timing chain problem on the 2009 Chevy Traverse, my wife contacted GM. We were told that the extra warranty offered is by VIM number only, no exceptions. Our 2010 VIM was not on the list, so we had to pay to have it repaired. They gave us a claim number anyway, and we gave it to the dealer when we took the Traverse in for the repair.
Our argument to GM was the fact that we had all our maintenance/service performed (except the last oil change) by the same dealer. We did every and all service/maintenance they suggested. So, the fact that GM had a record of all maintenance/service, and we did everything required "by the book" for maintenance, it was not anything we did that caused the timing chain fault.
While the vehicle was being repaired, we received a telephone call from the dealer telling us that GM and the dealer would forego most of the cost and our final bill was $800 plus tax.
This was going to be our last GM product, but now I have been "WOWED" by GM/Chevy! They went way above and beyond, and I am again a Chevy customer for life. I'm trading in my Toyota Tacoma next year, and I was 99% sure I was getting another Toyota, but now it will be a Chevy Truck.
Thanks GM and Bryner Chevrolet